A digital illustration of a person with glasses, a head of hair, and a smile, outlined in black over a circuit board pattern. The text reads "GEEK ALERT TECH SUPPORT".

Brisbane Owned & Operated Tech Support

Fast, friendly, on-site & remote I.T. support for home & small businesses.

Transparent Rates

Simple, Honest Pricing

No hidden fees, no surprise invoices. You'll always know what you're up for before we start.

Most Popular

On-Site Support

$ 139
first hour · then $30 per 15 min
  • We come to your home or office
  • $0 call-out fee within 50km of CBD
  • Most jobs completed within the hour
  • One-on-one hands-on help
  • No upfront payment required
Book On-Site →

Remote Support

$ 60
first 30 mins · then $30 per 15 min
  • Via phone or secure screen sharing
  • Faster turnaround for software issues
  • Available Australia-wide
  • No travel wait time
  • No upfront payment required
Book Remote →

* $0 call-out applies within 50km of Brisbane CBD. Hardware parts billed separately at cost. Labour warranty applies to software issues only.

New Computer Setup

New PC/Mac setup · software installs · updates · drivers · performance optimisation

Network Setup & Wi‑Fi Optimisation

Router/modem setup · mesh Wi‑Fi · printer sharing · speed/coverage troubleshooting

Internet Security & Virus, Spyware, Malware Removal

Threat removal · security hardening · safe‑browsing & backup best practices

Hardware Diagnostics, Repair & Upgrades

SSD/RAM · GPU/PSU · fans/thermal paste · component replacement (parts extra)

Email Setup & Troubleshooting

Outlook/Google setup · migrations · OneDrive/Google Drive · 2FA & password hygiene

Printers & Peripherals

Install, connect & troubleshoot printers/scanners/webcams

Data Services

Backup strategies · data transfer · basic data recovery (logical failures only)

Small Business

Microsoft 365/Google Workspace · shared storage/NAS · backup & cybersecurity basics

Frequently Asked Questions

Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and ask for a Geek!

ask us

  • Our on-site technician costs $139.00 for the first hour, and most jobs are completed within the hour. If it takes a little longer, please refer to our rates.

  • We will assess the computer in the first 15 minutes and give you an estimate on the time frame. Some computers are trickier than others.

  • Absolutely, we offer remote support for minor issues. We might ask you for a few details and if its determined it can be fixed remotely, we might suggest this.

  • We service major brands, including Samsung, Toshiba, Acer, Asus, HP, Apple, Lenovo, and Microsoft.

  • Regular computer maintenance, practicing good security habits, and asking the right questions. Feel free to ask our technicians on site to help you set up a maintenance schedule so that you don’t have to worry.

  • You can contact us on 0401 114 166 or fill our contact form out and we will be in touch ASAP.